All Systems Operational
Uptime over the past 90 days. View historical uptime.
Notarize Consumer App (iOS) ? Operational
90 days ago
99.84 % uptime
Today
Notarize Consumer (Web) ? Operational
90 days ago
99.99 % uptime
Today
Notarize Consumer App (Android) ? Operational
90 days ago
99.84 % uptime
Today
Notarize API Operational
90 days ago
100.0 % uptime
Today
Notarize Real Estate ? Operational
90 days ago
99.98 % uptime
Today
Notary Platform ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 13, 2021

No incidents reported today.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021
Service Outage - Singers reporting that they are unable to complete their identity verification step and enter a meeting with a notary
Resolved - Meeting entry rates continue to remain at expected levels. After a positive resolution of their service outage and evaluating the service success rates for LexisNexis a maintenance window will be scheduled to modify the service selection order.
May 3, 16:45 EDT
Monitoring - Mitigation steps have been executed to temporarily switch identity verification traffic to a secondary source. Signers are again able to complete the identity verification process and enter meetings.
May 3, 15:39 EDT
Investigating - As of approximately 2:48 PM EST we became aware of a serious issue affecting the ability for signers to successfully complete the identify verification process and enter meetings. LexisNexis, a third-party service used for identify verification is experiencing an outage.

Our engineering team is working on this as a top priority and we will provide more details as we have them.
May 3, 15:16 EDT
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
Signers may experience issues when attempting to access a transaction by clicking on the email link while using a mobile device. Notaries experience an issue where they are unable to enter a meeting after clicking on the meeting link in the application.
Resolved - Branch.io API latency and uptime have both remained stable thorough the monitoring period and they have formally resolved the issue. We no longer observe any issues with notary meeting starts.
Apr 29, 14:43 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 12:31 EDT
Update - Branch.io has reported that they have resolved the underlying issue with their API service. In conjunction with that announcement, improved notary meeting successful entry rates have been observed. We are continuing to monitoring the meeting entry success rates to validate that the issue has been fully resolved.
Apr 29, 12:30 EDT
Update - After further investigation and reports, the underlying Branch.io api outage has also been found to sporadically impact notaries abilities to connect to selected calls and enter the meeting.
Apr 29, 12:17 EDT
Update - We are continuing to investigate this issue.
Apr 29, 11:06 EDT
Investigating - We are currently investigating an issue caused by a reported outage of Branch.io. Branch.io is used to route users on mobile devices to their transactions on our mobile app. During this time, it is recommended that users experiencing any issues attempting to access their transaction on their mobile app move to using browser on a PC device.
Apr 29, 11:06 EDT
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