Degraded performance of eNote related functionality

Incident Report for Proof

Resolved

Our vendor applied a performance fix late on Wednesday 8/18. We have been monitoring eNote functionality throughout Thursday; we observed no issues. We are closing this incident as resolved.

Posted Aug 19, 2021 - 17:23 EDT

Identified

Notarize platform experiences occasional timeouts and failures related to eNotes on real estate transactions. This is due to performance issues with one of our vendors. The vendor is aware and is working on a fix. Meanwhile, we suggest Notarize customers and users retry failed operations.

Posted Aug 18, 2021 - 17:11 EDT

This incident affected: Proof Real Estate.