Hybrid transactions have intermittent availability issues

Incident Report for Proof

Resolved

We can confirm that the earlier fix resolved this problem fully. We apologize for any inconvenience this incident caused. We will be following up internally to improve our monitoring and deployment practices to prevent similar incidents in the future.

Posted Jan 07, 2020 - 10:46 EST

Monitoring

A fix has been deployed and our monitoring shows major improvements.

Posted Jan 07, 2020 - 09:47 EST

Identified

Notarize on-call team identified a problem with a recent deployment which makes some hybrid transactions unavailable to signers or real estate users. We are working on the solution and expect a fix to be available and deployed this morning.

Posted Jan 07, 2020 - 09:29 EST

This incident affected: Notarize Consumer App (iOS), Proof Consumer (Web), Notarize Consumer App (Android), and Proof Real Estate.